As an administrator, you may need to reset a user’s password. This is required when a new user fails to activate their account within the 7 day time period.
When you reset a user’s password, the user receives an email with a link to create a new password. The link expires after 1 hour, so it is important to do the reset at a time when the user will be available to receive and act on the email.
- Click your company name on the right side of the header to display your organization’s profile.
The People tab is selected by default.
- Locate the user whose password you want to reset.
Use the search field to locate a specific user by name or email address. Click in this field to clear the criteria.
- Click the user’s name to display their profile.
This page displays the user’s basic profile details and includes all functionality for managing their account within the organization.
- Click Reset Password.
A message indicates that the user’s password has been reset and the user's status changes to Password reset.
The user receives a text message to the phone number they provided for multi-factor authentication in their user profile. The message contains a temporary password that they can use to create a new password. The user has 1 hour to complete this step.