Activate your FACT account

To authenticate the vendor agent with our API service, you must have an active account in the FACT system. You’ll receive an email with a link to activate your account.

The activation link is valid for 7 days. If you let the link expire, you’ll need to request a new one from your aDolus representative.


We use your email address on file to create your FACT account. If you wish to use a different email address to authenticate the agent, please let us know. We will create a separate account and send an activation email to the address you provide.

Follow the instructions in the activation wizard to set up your credentials and authentication factors. All user accounts require multi-factor authentication.

  1. Locate the email inviting you to FACT and click Activate Your Account.
    A browser page opens, prompting you to enter password details.
  2. Enter a password in the Enter new password field.


    Your password must contain at least 8 characters. There must be at least one uppercase letter, one lowercase letter, and a number.

  3. Enter the same password again in the Repeat new password field.
  4. Select a question to be used if you forget your password and then enter an answer in the field provided.
  5. Click Create My Account.
    This activates your account and signs you in to the FACT web portal. The dashboard displays.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.