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Support

FAQs and useful information on known issues and maintenance

FAQs - General

  • How do the vendor software fingerprints get securely moved into the FACT database?
  • Is FACT a threat hunting/threat intel service?
  • Why did I receive a text message saying my aDolus FACT account password has been reset?

FAQs - File List

  • I set my filters and now they've changed. Why?
  • Why do my files seem out of order when I sort by the vendor?

FAQs - Subscription

  • How do I cancel my personal aDolus subscription?
  • Can I get a refund from aDolus?
  • When can I cancel my subscription?
  • How long does it take to cancel my subscription?
  • Can I cancel during my free trial?
  • What happens to my account if I cancel my subscription?
See all 9 articles

API Support

  • aDolus FACT Sample File Hashes

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